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Copley Global founders bring their collective experience from
the technology industry, including software engineering, IT,
contact center management, sales and marketing to help their
clients and partners.
Copley Global analyzes its client’s strategic, tactical and
operational goals to help determine the best course of action
for service delivery. It helps makes short-term and long-term
tradeoffs for risks and costs, and then creates an
implementation plan matching the client’s requirements. Based
on customer preferences, it can help set up captive offshore
operations immediately or in a Build Operate & Transfer (BOT)
mode with agreed upon milestones and timeframes. In case of
outsourced services, Copley helps find the best match from its
network of service delivery partners based on the client’s
risk, cost and other criteria.
With most of the clients located in N. America and Western
Europe, the transfer of service delivery often requires state
of the art technology and infrastructure. However, this must
be tempered by local regulations, environment and cultural
considerations. Copley assists its clients and partners in
determining and setting up the best and most cost-effective
technology infrastructure.
Copley also assists service delivery companies by analyzing
gaps in their processes and procedures, and in helping
remediate the same by training, capital investments, and other
augmentation.
Copley Global Consulting Services include: |
